FAQ & Returns

Refunds + Returns Policy:

Damages and Issues

If your product is damaged or destroyed during the shipping process, we will be happy to either send you a replacement or refund you for the damaged items within 15 days of purchase.

If you receive the wrong item or are missing an item please contact us immediately so that we can make it right, customerservice@simplegoodnesssisters.com

Other Requests

While we hope that everyone loves their purchase, we do not offer refunds for dissatisfaction with taste alone. We do however provide free tastings at our Soda Shop in Wilkeson, WA, and occasionally elsewhere on the road at our wholesale retailers, festivals, or other events. Make sure to sign up for our newsletter and/or follow us on Facebook or Instagram.

You can always contact us for any return question at customerservice@simplegoodnesssisters.com.


Do you sell wholesale? How can I become a retailer?

For more information about our wholesale offerings, contact sales@simplegoodnesssisters.com. You may also shop our wholesale products on Faire with nationwide shipping available. We are distributed in the Pacific Northwest via Crown Pacific Fine Foods.

When will I get my syrups?

Outside of the holiday season, we ship once per week, usually on Thursdays. Local delivery is typically within 3 days after the order is packed and is shipped via the United States Postal Service. Shipping confirmations will be sent to your email once the order has left our hands. Orders sent outside of the PNW take a couple of days longer. Wholesale orders will ship via UPS on the same cadence.

If you are a member of the Cocktail Farm Club, your release box will be sent 6 times per year. Releases are sent in the last week of the month of the release. Due to the constraints of the software available, the release boxes will ship on this cadence regardless of your sign up or billing date which may be earlier in the month. Remaining release dates for 2021 are late July, late September, late November, etc.

Storing your syrups:

The syrups are shelf stable before opening so show them off on your bar cart! Once the seal is broken and the cap is opened, they need to be refrigerated. Syrups are all-natural with no added preservatives, so they must stay cold.

How long do syrups last once they’re opened?

Most customers tell us their syrups disappear quickly! After storing your syrups in the fridge after opening, give them a sniff test before use at the 4-6 week mark - that said, we’ve had folks report they’ve enjoyed theirs much longer.

To prolong the life of your syrup,add a splash of vodka or fine strained lemon juice. The syrups can also be frozen, just take care not to freeze the glass bottles or else the syrup can expand when freezing and break the bottle. One trick we love is freezing the syrups in ice cube trays for a perfect portion for your next drink!

Are the syrups gluten free, organic, kosher, etc?

All syrups and floral rimmers are made with organic cane sugar, water, fruits, spices, and herbs. We grow our produce on our farm, following organic and sustainable guidelines, but there is a significant cost for certifying a farm as organic so we do not have the official title. Anything we do not grow ourselves, we source with high quality standards. We only patronize other small farms and operations with responsible and transparent growing practices, batch tracing, and ethical standards.

The syrups are similarly naturally gluten-free based on ingredients, but are prepared in kitchens that are not exclusively gluten free. We have not paid for the certification to officially market them as such. The syrups and floral rimmers do not meet kosher guidelines.


Can you help me put together a gift package?

Sure thing! You can always email us with any specific questions! We love pairing our floral rimmer salts and sugars with various syrups for a thoughtful gift, or pair a couple syrup flavors with one of our recipe books. These garden- and drinks-focused packages are a great gift for any foodie or mixologist.

Can we visit the Simple Goodness Cocktail Farm?

The world’s first cocktail farm is also Venise’s home, so for her family and neighbor’s privacy, we have set up shop at the Simple Goodness Sisters Soda Shop in nearby Wilkeson. Here, we can host you for farm to bar drinks, ice cream treats, farm to table eats, and a shop where you can purchase all of our goods in a more spacious setting.

What is the Simple Goodness Sisters Soda Shop?

The Soda Shop is a place for garden-to-glass cocktails, mocktails, ice cream treats, and a locally-focused food menu. We offer free tastings of our syrup as well as crafted drinks to enjoy. We grow as much as we can ourselves to support the menu at the Simple Goodness Cocktail Farm, and take care to purchase other goods from small batch makers in the local food community. The menu has the same focus on freshly grown produce and naturally preserved seasonal fare, with kid-friendly and allergen-friendly options. We also have all of our retail items available to shop in person, and occasionally host events and how-to classes in our large event space. We welcome the entire family to the Soda Shop! We are open seasonally, May-December, Thursdays through Sundays. We’re located in Wilkeson, WA, a charming little town at the edge of the Mount Rainier National Park wilderness but just 10 minutes away from Enumclaw, WA.

How can I manage my Cocktail Farm Club subscription?

You can update your payment method , update your shipping address, pause your subscription, etc, by logging into your membership page. Log in using the email you used to sign up for the Cocktail Farm Club, then click the 'Subscriptions' link to view your membership details.


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